Customer service performance appraisal



Let’s face it. How many times have you done something that you swear you’ll remember but it completely slips your mind just days later?

This happens all the time when it comes to your job achievements. While it may be somewhat easier to remember key milestones for major projects you have accomplished, sometimes the more nuanced and “behind-the-scene” work falls through the crack.

Think of all those times where a work day just flies by and you have an extremely difficult time what you actually did. If you have a hard time remember what you did yourself, how do you think your manager will remember your contributions? If you were the manager, how are you going to differentiating promoting one guy from the next?

When you are working towards building a career at a company, you are not there for free.

You want to be compensated for all the value-added work you are doing, and you need to showcase them front and center.

This is where the “bragging” comes in.

While the term ‘bragging’ might be viewed as ugly, in the working world a well-placed statement of your achievements can get your boss to notice you and is therefore a vital part of climbing up the career ladder. In this article, we’ll be exploring how and why to keep a “brag document” in order to get your achievements noticed.

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CSQA Resource Roundup

Insightful Content From Around The Web

Every week our editors pick out the top 5 articles that are highly relevant to the world of customer service and careers.

Here is our top 5 from this week…

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Customer Service Certification Considerations

The pursuit of a professional certification is an investment in your future.

Like any successful investment, it’s important to assess your personal scenario to determine which options are the best to achieve your goals.

Below are 7 unique considerations for pursuing a customer service certification that you won’t find anywhere else.

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CSQA Resource Roundup

Insightful Content From Around The Web

Every week our editors pick out the top 5 articles that are highly relevant to the world of customer service and careers.

Here is our top 5 from this week…

Read more

CSQA Resource Roundup

Insightful Content From Around The Web

Every week our editors pick out the top 5 articles that are highly relevant to the world of customer service and careers.

Here is our top 5 from this week…

Read more

Process Design Mindset


Whether you realize it or not, everything you do in life can be broken down to a process.

As a baby learning to walk, eat, and brush your teeth?
All a series of processes.

Your morning routine, commute to work, and tasks you do at work?
All processes as well.

Understanding this important fact will allow you to make small changes to improve your life and career with minimal effort.

There is a reason why the plastic bags at a cashier terminal is located right after the bar code scanner – but once upon a time it wasn’t always like that, someone made that impactful change and everyone else followed suit.

In the same manner, if your daily routine at work is to login and manually open 5 websites in 5 different tabs to get your day started, adding those 5 regular websites to automatically “open on startup” easily improves your daily startup process with almost no effort at all.

process improvement benefit

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CSQA Resource Roundup

Insightful Content From Around The Web

Every week our editors pick out the top 5 articles that are highly relevant to the world of customer service and careers.

Here is our top 5 from this week…

Read more

CSQA Resource Roundup

Insightful Content From Around The Web

Every week our editors pick out the top 5 articles that are highly relevant to the world of customer service and careers.

Here is our top 5 from this week…

Read more

Become a Customer Service Rockstar


 Delivering great customer service goes beyond your performance at work.

It reflects your professional brand, and more importantly – your ability to network and interview for the jobs you want.

Myth: Those who are great at customer service are social extroverts.

Fact: Great customer service is more than just being able to talk well with others. It’s about strategically delivering on the customer’s needs and expectations.

It’s not easy to consistently connect with, understand, and service all the different customers you interact with daily.

Fortunately, we have five sure fire strategies that you can easily implement into your work routine that’ll kick you into rockstar status with very little effort.

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CSQA Resource Roundup

Insightful Content From Around The Web

Every week our editors pick out the top 5 articles that are highly relevant to the world of customer service and careers.

Here is our top 5 from this week…

Read more