A recognized brand in customer service certification with world-class curated content and knowledge base.


 A certification program specifically designed to help you build a career in customer service – with or without prior experience.


Standout to prospective employers among the competition. Becoming a CSQA marks the beginning of your career transformation.

A unique certification program designed for your success.

Service Experience Shouldn’t Stop You From Building a Professional Career.

A CSQA© designation signifies that you’re serious about your career and professional development.


Improve work efficiency and refine core skills to demonstrate your value to companies and develop your personal brand of superior customer service.


Apply practical knowledge and skills from the CSQA curriculum to build a resume that represents what you’re capable of.


Demonstrate to employers your ability to take initiative and continually drive for success.


Plan and achieve career goals to ensure your work experience gets you the jobs you deserve.


Learn at your own pace.


Complete the program in as little as 1 year.


Write each test only when you’re ready.


Available in over 70 countries.

A certification that puts your career first.

3 Courses for Faster Results

A highly effective three course curriculum specifically designed to help you build your career in customer service. It’s more than just theoretical knowledge – learn practical concepts that can be used immediately to improve your customer service efficiency and quality today, and build a successful career profile.

No matter what career stage you’re in.

Customer Service Efficiency

Enhance your customer service quality by applying proven process improvement techniques.

Customer Service Principles

Improve how you connect with customers, and leverage it to build a professional network.

Customer Service Management

Learn how to organize, lead, and execute initiatives in a customer service leadership role to drive impactful change.

We Invest in Your Success

CSQA Institute’s primary objective is to enable candidates – through the process of becoming a Certified Service Quality Associate, in developing a successful career. We offer tools and resources to help candidates master the certification curriculum and start building the foundations of a successful career along the way.

    • Flexible Curriculum
    • Chapter Summaries
    • MyDashboard Online Portal
    • Career Planning Resources
    • Customer Service and Career Insights, and More…