Boost your knowledge and skills.
Study online at your own pace.
Get certified in just a few months.
The CSQA© Certification was created for ambitious individuals with service industry experience striving to build a successful career – one who’s competent, confident, and poised to advance.
Learn practical concepts that can be used immediately to improve your customer service efficiency and quality today and build a successful career profile.
No matter what career stage you’re in.
The job market is no longer what it used to be.
Professional development has become a significant criteria when filtering out job applicants. Companies not only focus on your work experience and career growth, but also look for the pursuit of professional education.
The average job applicant is better educated today and has more professional certifications than ever before.
“Our DNA is as a consumer company… our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply.”
– Steve Jobs
Co-founder of Apple Inc.
All of these methods typically lead to years of frustration and thousands of dollars on generic training courses.
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The Certified Service Quality Associate (CSQA)© Certification is the bridge between where you are now and where you want to be – regardless if you’re a customer service rep. or an experienced industry leader.
“I came from a more retail background, but along with the CSQA certification I was able to leverage my experience and knowledge into the finance world. Thx guys!”
“I was looking for a course that offered some substance in the topic of customer experience without being too broad, and the CSQA program was it.”
“I managed to get a customer service representative offer at a major retail chain thanks to your CSQA certification course.”
“Great course, looking forward to see what other content you guys come up with in the future.”
“The CSQA designation definitely caught the eyes of our HR for internal promotions and I’m glad to say having the stamp was instrumental in getting my promotion!”
“Concepts are well laid out despite the course having some more complex topics.”
“I am about halfway through the course and I already think this is one of the best investment decisions I have made for my education.”
“A+++. A course that goes over what matters in keeping your customers happy.”
“A very relevant course for me that helped me “speak the language” on the manufacturing side and help improve the experience of customer service by treating the whole process holistically.”
“An all-encompassing course that combines both operations and customer service in one place.”
“Thanks to CSQA I was able to get a promotion to lead manager. Turns out what was needed was for me to go above and beyond my call of duty before the higher-ups noticed.”
“This course should simply be a compulsory course for all entry customer service reps that work at firms that value customer service.”
“I was glad that many of the concepts around customer service and customer experience also applies to finance, and I’ve been able to build a better relationship with clients that I work with through efficiency and accuracy.”
“As someone that’s been in customer support for years, there is a lot of noise out there on best practices, and CSQA was able to distill all good from the bad and package the highest value-add content in one place. ”
“I have been working as a store manager for years. By getting the CSQA certification, it has given me the confidence in taking my career to the next level, and helped me get a recent promotion to a district store manager.”
“I purchased the CSQA coursework and was surprised by the depth of the content, specifically the process improvement portion that helped me a lot.”
“Whether you’re a CS vet or just starting out the industry, I would highly recommend this program for anyone that wants to solidify their customer service knowledge and add that “kick” to their experience.”
“Great program guys. Was a good eye-opener on how to approach customer service from an operational perspective, not something that is commonly taught.”
“I was hesitant to sign up at first but after going ahead with the certification, not only was I able to help the store customers better with their needs, I also made some process improvement recommendations to my supervisor that ended up getting implemented which has helped improve service time with customers.”
“Thank you for this certification program. I was pleasantly surprised that the program included elements of customer service that is not discussed commonly and dives into how to improve the logistics and process of customer service, not just about managing the customer experience.”
“Awesome course! Easy to follow with useful visuals throughout.”
“Just completed the CSQA program after about 2 months of studying. Would recommend to anyone that is looking to enhance their service oriented careers with this all-encompassing course that saves you from doing the research or going through trial and error yourself.”
“Great course. Was worried that the program would be too difficult for me as I haven’t taken any courses in years but everything was intuitively laid out and presented in an easy to understand manner.”
“Big thanks to CSQA institute for this phenomenal course. I was recently hired on as a CSR and in the interview process there were many questions asked that was covered by the course material and much more, the HR person was delighted that I knew my stuff.”
“Just completed the CSQA certification program and just have a few more months before being certified as a CSQA. Wish I knew about this program a few years ago and learned the basics on day one.”
The Certified Service Quality Associate curriculum is designed to give you a competitive edge with advanced knowledge, real-world analysis skills, and career confidence.
Think of it like spending a few months training with an Olympic-athlete coach… you’ll be in peak condition in a fraction of the time.
CSQA Institute’s approach works because…
You can bring your skills up to speed 10X faster, and for a smaller investment than other programs.
This is not just another “customer service” course. It’s an unparalleled career changing system.
You can earn your CSQA© Certification in as little as one month, learn high-value skills and knowledge, and hit “peak condition” for career growth in a fraction of the time.
The CSQA© certification program was designed on three key areas valued most by companies:
The CSQA© Certification is your shortcut around years of muted career growth and salary frustration…
With the CSQA© Certification, you set yourself up for career success in months instead of years.
The CSQA© Certification course is offered 100% online, allowing you the flexibility to start the certification program anytime, set your own schedule for completion, and learn when it’s most convenient for you.
A highly effective three-pronged curriculum specifically designed to help you build your career in customer service. It’s more than just theoretical knowledge – learn practical concepts that can be used immediately to improve your customer service efficiency and quality today and build a successful career profile.
The CSQA© Certification course is specifically designed to help you grow your career faster while working full time.
You’ll learn at your own pace, with:
Stellar Customer Service
+ Process Efficiency
+ Organized Leadership
= Career Advancement
Our curriculum is designed for a streamlined learning process so becoming a Certified Service Quality Associate (CSQA)© will not require years of education and effort.
You can learn at your own pace with our flexible 100% e-Learning program. You will also have unlimited access to our course library upon completion as a career resource whenever and wherever you need it.
Your CSQA© Certification makes you proficient at these highly marketable skills
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We have curated the highest value skills and knowledge companies are looking for today. It doesn’t matter if you’re new to customer service or if you’re a service veteran, our program is designed to help further your career. Our CSQA© Trifecta approach delivers a well-rounded customer service training that is applicable in the real world.
When you finish the CSQA© Certification program, you will have highly sought-after industry knowledge coupled with a process driven mindset to put you on the fast track in your career.
Building a successful career happens one step at a time.
The Decision To Change Your Career Path Is Yours Alone
CSQA Institute is dedicated to providing you with the skills and knowledge needed to start building a fulfilling career, but your commitment to taking the first step is what will ultimately start you on the path.
You put customers first, we put your career first. It is important to us that you are 100% satisfied with your learning experience. Our 30-day money back guarantee is our way of ensuring absolute candidate satisfaction.
“Whether you’re a CS vet or just starting out the industry, I would highly recommend this program for anyone that wants to solidify their customer service knowledge and add that “kick” to their experience.”
“Great program guys. Was a good eye-opener on how to approach customer service from an operational perspective, not something that is commonly taught.”
“I was hesitant to sign up at first but after going ahead with the certification, not only was I able to help the store customers better with their needs, I also made some process improvement recommendations to my supervisor that ended up getting implemented which has helped improve service time with customers.”
“Thank you for this certification program. I was pleasantly surprised that the program included elements of customer service that is not discussed commonly and dives into how to improve the logistics and process of customer service, not just about managing the customer experience.”
“Awesome course! Easy to follow with useful visuals throughout.”
“Just completed the CSQA program after about 2 months of studying. Would recommend to anyone that is looking to enhance their service oriented careers with this all-encompassing course that saves you from doing the research or going through trial and error yourself.”
“Great course. Was worried that the program would be too difficult for me as I haven’t taken any courses in years but everything was intuitively laid out and presented in an easy to understand manner.”
“I came from a more retail background, but along with the CSQA certification I was able to leverage my experience and knowledge into the finance world. Thx guys!”
“I was looking for a course that offered some substance in the topic of customer experience without being too broad, and the CSQA program was it.”
“I managed to get a customer service representative offer at a major retail chain thanks to your CSQA certification course.”
“Great course, looking forward to see what other content you guys come up with in the future.”
“The CSQA designation definitely caught the eyes of our HR for internal promotions and I’m glad to say having the stamp was instrumental in getting my promotion!”
“Concepts are well laid out despite the course having some more complex topics.”
“I am about halfway through the course and I already think this is one of the best investment decisions I have made for my education.”
“A+++. A course that goes over what matters in keeping your customers happy.”
“Big thanks to CSQA institute for this phenomenal course. I was recently hired on as a CSR and in the interview process there were many questions asked that was covered by the course material and much more, the HR person was delighted that I knew my stuff.”
“A very relevant course for me that helped me “speak the language” on the manufacturing side and help improve the experience of customer service by treating the whole process holistically.”
“An all-encompassing course that combines both operations and customer service in one place.”
“Thanks to CSQA I was able to get a promotion to lead manager. Turns out what was needed was for me to go above and beyond my call of duty before the higher-ups noticed.”
“This course should simply be a compulsory course for all entry customer service reps that work at firms that value customer service.”
“I was glad that many of the concepts around customer service and customer experience also applies to finance, and I’ve been able to build a better relationship with clients that I work with through efficiency and accuracy.”
“As someone that’s been in customer support for years, there is a lot of noise out there on best practices, and CSQA was able to distill all good from the bad and package the highest value-add content in one place. ”
“I have been working as a store manager for years. By getting the CSQA certification, it has given me the confidence in taking my career to the next level, and helped me get a recent promotion to a district store manager.”
“I purchased the CSQA coursework and was surprised by the depth of the content, specifically the process improvement portion that helped me a lot.”
“Just completed the CSQA certification program and just have a few more months before being certified as a CSQA. Wish I knew about this program a few years ago and learned the basics on day one.”
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The CSQA© Certification Program covers a critical body of knowledge that is serves as the foundational onset of your career growth. The core curriculum for the program includes:
CSQA© candidates are taught to take a framework approach in providing excellent customer service and dynamically navigating challenging interactions.
CSQA© candidates are introduced to a process-oriented approach in improving the customer service experience and applying concepts of continuous improvement to enhance service workflow.
CSQA© candidates explore the fundamental concepts of project management in a customer service environment – developing leadership knowledge, understanding critical elements to drive change in improving service quality, and facilitating effective collaboration among customer service teams.
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“Just completed the CSQA certification program and just have a few more months before being certified as a CSQA. Wish I knew about this program a few years ago and learned the basics on day one.”
“Big thanks to CSQA institute for this phenomenal course. I was recently hired on as a CSR and in the interview process there were many questions asked that was covered by the course material and much more, the HR person was delighted that I knew my stuff.”
“Great course. Was worried that the program would be too difficult for me as I haven’t taken any courses in years but everything was intuitively laid out and presented in an easy to understand manner.”
“Just completed the CSQA program after about 2 months of studying. Would recommend to anyone that is looking to enhance their service oriented careers with this all-encompassing course that saves you from doing the research or going through trial and error yourself.”
“Awesome course! Easy to follow with useful visuals throughout.”
“Thank you for this certification program. I was pleasantly surprised that the program included elements of customer service that is not discussed commonly and dives into how to improve the logistics and process of customer service, not just about managing the customer experience.”
“I was hesitant to sign up at first but after going ahead with the certification, not only was I able to help the store customers better with their needs, I also made some process improvement recommendations to my supervisor that ended up getting implemented which has helped improve service time with customers.”
“Great program guys. Was a good eye-opener on how to approach customer service from an operational perspective, not something that is commonly taught.”
“Whether you’re a CS vet or just starting out the industry, I would highly recommend this program for anyone that wants to solidify their customer service knowledge and add that “kick” to their experience.”
“I purchased the CSQA coursework and was surprised by the depth of the content, specifically the process improvement portion that helped me a lot.”
“I have been working as a store manager for years. By getting the CSQA certification, it has given me the confidence in taking my career to the next level, and helped me get a recent promotion to a district store manager.”
“As someone that’s been in customer support for years, there is a lot of noise out there on best practices, and CSQA was able to distill all good from the bad and package the highest value-add content in one place. ”
“I was glad that many of the concepts around customer service and customer experience also applies to finance, and I’ve been able to build a better relationship with clients that I work with through efficiency and accuracy.”
“This course should simply be a compulsory course for all entry customer service reps that work at firms that value customer service.”
“Thanks to CSQA I was able to get a promotion to lead manager. Turns out what was needed was for me to go above and beyond my call of duty before the higher-ups noticed.”
“An all-encompassing course that combines both operations and customer service in one place.”
“A very relevant course for me that helped me “speak the language” on the manufacturing side and help improve the experience of customer service by treating the whole process holistically.”
“A+++. A course that goes over what matters in keeping your customers happy.”
“I am about halfway through the course and I already think this is one of the best investment decisions I have made for my education.”
“Concepts are well laid out despite the course having some more complex topics.”
“The CSQA designation definitely caught the eyes of our HR for internal promotions and I’m glad to say having the stamp was instrumental in getting my promotion!”
“Great course, looking forward to see what other content you guys come up with in the future.”
“I managed to get a customer service representative offer at a major retail chain thanks to your CSQA certification course.”
“I was looking for a course that offered some substance in the topic of customer experience without being too broad, and the CSQA program was it.”
“I came from a more retail background, but along with the CSQA certification I was able to leverage my experience and knowledge into the finance world. Thx guys!”
CSQA Institute’s primary goal is to enable candidates – through the process of becoming a Certified Service Quality Associate – in developing a successful career. To do so, the CSQA© Trifecta™ framework first identified the characteristics most common among successful companies – as illustrated above. Next, CSQA Institute identified three corresponding areas of knowledge universally sought after by such companies. The three topics then became the foundational pillars of the CSQA© Trifecta™ framework.
The skills and knowledge within each pillar is then translated into the CSQA© curriculum in a manner that provides candidates with a thorough understanding of the skills and perspective involved.
The curriculum further equips candidates with the knowledge, skills, and experience required to confidently navigate the hiring process, and demonstrate to employers the value of hiring a Certified Service Quality Associate (CSQA)©.
How long do I need to complete the program?
Most of our students are able to complete the program in 2-3 months and some as soon as 1 month, however, you can work through the program at your own pace. Please take a look at the course outline for estimated study hours to determine what works best for you. Upon completion of the program, you will have unlimited access to the course material including future content additions.
What is the required passing grade for the program?
CSQA© candidates must obtain a minimum grade of 70% for each of the three section exams in the course. There are no limits to how many times you can take the exams.
What qualifies as service experience required to obtain the certification?
Service experience must be directly involved within the service-based industry or in a strategic and/or analytical based role supporting a service based business segment. If you are unsure whether your experience qualifies, feel free to reach out to us with any questions you may have on your experience qualifications.
When can I start accruing work experience to qualify for the certification?
Candidates can obtain the required work experience before, during, or after the completion of the CSQA© program.
Should I start taking the certification course prior to getting the service experience requirement?
Absolutely yes! Our course is designed to give you the skills and knowledge required to succeed in the service industry. By indicating that you are a CSQA© candidate to your prospective employer, not only are you demonstrating your ability to take initiative in your own learning and career, you are also differentiating yourself as a high value candidate in the eyes of the employer.
Will I receive a certificate upon receiving the CSQA© designation?
Candidates who successfully complete the certification process will receive an official CSQA Institute blockchain-secured digital certificate attesting to the formal achievement of becoming a Certified Service Quality Associate professional.
Are physical textbooks available?
As part of our effort in minimizing our carbon footprint, a physical copy of each textbook is not included with the enrollment of each course. However, a full PDF copy of the course textbook is available for download through the MyDashboard candidate portal. The course content is available through the MyDashboard Learning Management System (LMS) powered by the Thinkific platform.
What payment methods are available for the course?
We currently accept Visa, Mastercard, American Express, and PayPal.
Are there any other fees required for certification?
Nope! The course enrollment fee is all inclusive and there are no other fees required for your certification.
Does CSQA© qualify for my employer’s continuing education subsidy program?
While the CSQA© certification program is a widely respected designation, qualification for your employer’s continuing education program will vary based on each employer’s unique requirements. As a result, the first step is to find out what the specific requirements and qualifications are that must be met before approval may be obtained. Next, prospective candidates should put together a case to support the request for enrolling in the CSQA© curriculum. The summary may include some of the following points:
How do I submit my request to obtain the right to use the CSQA© designation after meeting all the requirements?
Upon completing the three courses, a link will be sent to your email with instruction on how to submit your work experience along with the final CSQA© application.
How can I provide verification of my certification status?
Please visit the CSQA verification tool page to verify the certification status of a CSQA© certification number.
How do I add the CSQA© certification to my LinkedIn profile?
Upon receiving the blockchain-secured digital certificate, there will be an option presented to automatically add the CSQA© certification to your LinkedIn Profile.
How does the CSQA© guarantee work?
If you are not satisfied with a course for any reason, simply contact us at [email protected] to request a full refund within 30 days of payment. We welcome all feedback that can help us improve our training standards and ensure the best learning experience for every candidate.