Frequently Asked Questions

Should I start taking the certification course prior to getting the service experience requirement?

Absolutely yes! Our course is designed to give you the skills and knowledge required to succeed in the service industry. By indicating that you are a CSQA© candidate to your prospective employer, not only are you demonstrating your ability to take initiative in your own learning and career, you are also differentiating yourself as a high value candidate in the eyes of the employer.

Will I receive a certificate upon receiving the CSQA© designation?

Candidates who successfully complete the certification process will receive an official CSQA Institute blockchain-secured digital certificate attesting to the formal achievement of becoming a Certified Service Quality Associate professional.

What payment methods are available for the course?

We currently accept Visa, Mastercard, American Express, and PayPal.

What qualifies as service experience required to obtain the certification?

Service experience must be directly involved within the service-based industry or in a strategic and/or analytical based role supporting a service based business segment. If you are unsure whether your experience qualifies, feel free to reach out to us with any questions you may have on your experience qualifications.

What is the required passing grade for each end-of-chapter test?

CSQA© candidates must obtain a minimum grade of 70% for each of the three section exams in the course. There are no limits to how many times you can take the exams.

How do I submit my request to obtain the right to use the CSQA© designation after meeting all the requirements?

Upon completing the courses, a link will be sent to your email with instruction on how to submit your work experience along with the final CSQA© application.

How does the CSQA© guarantee work?

If you are not satisfied with a course for any reason, simply contact us at [email protected] to request a full refund within 30 days of payment. We welcome all feedback that can help us improve our training standards and ensure the best learning experience for every candidate.

Additional Questions

Most of our students are able to complete the program in 2-3 months and some as soon as 1 month, however, you can work through the program at your own pace. Please take a look at the course outline for estimated study hours to determine what works best for you. Upon completion of the program, you will have unlimited access to the course material including future content additions.

Candidates must have obtained the required work experience before being awarded the CSQA© designation. However, customer service experience may be obtained before, during, or after the completion of the CSQA© program. We highly recommend all of our candidates to complete the course curriculum regardless of the customer service related experience obtained.


  • A secondary degree.
    (high school diploma, associate’s degree or the global equivalent)
  • + 3 years of customer service related experience.


  • A Bachelor’s degree or the global equivalent.
  • + 1 years of customer service related experience.

Upon request, candidates may request a six month extension to the course enrollment period. An administrative fee of $ 55.00 USD will apply to each extension granted. Requests may be submitted here.

Candidates who successfully complete the certification process will receive an official CSQA Institute digital certificate attesting to the formal achievement of becoming a Certified Service Quality Associate professional.

As part of our effort in minimizing our carbon footprint, a physical copy of each textbook is not included with the enrollment of each course. However, a full PDF copy of the course textbook is available for download through the MyDashboard candidate portal. The course content is available through the MyDashboard Learning Management System (LMS) powered by the Thinkific platform.

While the CSQA© certification program is a widely respected designation, qualification for your employer’s continuing education program will vary based on each employer’s unique requirements. As a result, the first step is to find out what the specific requirements and qualifications are that must be met before approval may be obtained. Next, prospective candidates should put together a case to support the request for enrolling in the CSQA© curriculum. The summary may include some of the following points:

  • Your career performance and aspirations;
  • How the knowledge and skills obtained through the CSQA© program will help you achieve your goals;
  • How the achievement of your goals will benefit your employer;
  • Projects or initiatives that you would like to undertake to demonstrate the skills acquired in becoming a Certified Service Quality Associate.

Please visit the CSQA verification tool page to verify the certification status of a CSQA© certification number.

Upon receiving the blockchain-secured digital certificate, there will be an option presented to automatically add the CSQA© certification to your LinkedIn Profile.