A certification program that provides you with the skills and knowledge to build a successful customer service career without the need to study full-time.
1. PASS CSQA END OF CHAPTER TESTS
The CSQA Program contains three tests aimed to assess the Candidate’s knowledge at the end of each section within the course. Passing each validation tests for all three sections is a requirement to obtain the CSQA designation.
2. ACHIEVE QUALIFIED EXPERIENCE
Complete work experience requirements before, during, or after participation in the CSQA Program. Your experience must be directly involved within the service-based industry or in a strategic/analytical based role supporting a service-based business segment.
3. APPLY FOR YOUR CSQA DESIGNATION
Submit your official request to obtain the right to use the CSQA designation. Once your application is approved, you will formally become a Certified Service Quality Associate (CSQA).
A practical curriculum designed specifically to help you achieve your career goals faster.
Candidates must fulfill one of the following qualification methods before being awarded the CSQA designation: