The CSQA certification program was designed on the foundational belief that the three key characteristics shared among all successfully established companies are:
- Efficient operations across the business,
- Customer satisfaction, and
- Effective execution of strategic initiatives.
The three key areas then became the pillars of the CSQA Trifecta™ framework, and translated into the CSQA curriculum in a manner that provides candidates with a thorough understanding of the skills and perspectives involved.
The curriculum further equips candidates with the knowledge, skills, and experience required to confidently navigate the hiring process, and demonstrate to employers the value of hiring a Certified Service Quality Associate.