CSQA gives you the edge you need.

Start building a successful career despite the overwhelmingly competitive job market.

Service based experience is no longer just a temporary job, it’s the foundation of every successful company. CSQA combines your work experience with industry knowledge to help you become a competitive applicant for the jobs you want.

2.1 M+

Students graduate and join the workforce every year.¹

10.5 M+

New jobs created by 2026 in the service industry.²

16.8 %

Growth in hourly wages since 2014 across the service industry.³

89 %

Companies that compete on the basis of customer service.⁴

Still Taking a Traditional Approach in a Non-Traditional Job Market?

CSQA is the only professional customer service certification designed to help you transform your career.

  • LOWER JOB VACANCIES & TURNOVER

    Baby Boomers are Retiring Later and staying in their jobs longer.

  • MORE JOB REQUIREMENTS

    Companies now require professional certifications and Relevant Work Experience for entry level roles.

  • SMARTER COMPETITION

    The average job applicant is Better Educated and has More Professional Certifications than before – due to the increased availability of reputable educational providers online (eg. MITx, EDx, PMP, CSQA, LSS, etc.).

The CSQA curriculum is designed to help you successfully navigate the dynamic job market and increase your chances of finding the opportunities you deserve.

An undergraduate degree no longer guarantees a successful career path as it had for previous generations. Technology has significantly changed the way the world operates. From customer support channels, to automation and data reporting, the skills and knowledge companies look for in an employee have changed.

Today, it takes strategic effort to build a career in a social media connected world.

Start your career off on the right foot.

Build your career on what companies value most, no matter where you want to work.

The CSQA curriculum helps you build a versatile foundation so that the skills and knowledge is applicable anywhere

Certified Service Quality Associate

A Structured Approach to Your Success

The CSQA certification program was designed on the foundational belief that the three key characteristics shared among all successfully established companies are:

  1. Efficient operations across the business,
  2. Customer satisfaction, and
  3. Effective execution of strategic initiatives.

The three key areas then became the pillars of the CSQA Trifecta™ framework, and translated into the CSQA curriculum in a manner that provides candidates with a thorough understanding of the skills and perspectives involved.

The curriculum further equips candidates with the knowledge, skills, and experience required to confidently navigate the hiring process, and demonstrate to employers the value of hiring a Certified Service Quality Associate.

SMARTER COMPETITION

The job market is no longer what it used to be.

Professional development has become a significant criteria when filtering out job applicants. Companies not only focus on your work experience and career growth, but they also look for the pursuit of professional education.

The average job applicant is better educated and has more professional certifications than before.

Certification Process

Become A CSQA In As Little As 3 Months.