Customer service performance appraisal

Let’s face it. How many times have you done something that you swear you’ll remember but it completely slips your mind just days later?

This happens all the time when it comes to your job achievements. While it may be somewhat easier to remember key milestones for major projects you have accomplished, sometimes the more nuanced and “behind-the-scene” work falls through the crack.

Think of all those times where a work day just flies by and you have an extremely difficult time what you actually did. If you have a hard time remember what you did yourself, how do you think your manager will remember your contributions? If you were the manager, how are you going to differentiating promoting one guy from the next?

When you are working towards building a career at a company, you are not there for free.

You want to be compensated for all the value-added work you are doing, and you need to showcase them front and center.

This is where the “bragging” comes in.

While the term ‘bragging’ might be viewed as ugly, in the working world a well-placed statement of your achievements can get your boss to notice you and is therefore a vital part of climbing up the career ladder. In this article, we’ll be exploring how and why to keep a “brag document” in order to get your achievements noticed.

Read more

CSQA Resource Roundup

Insightful Content From Around The Web

Every week our editors pick out the top 5 articles that are highly relevant to the world of customer service and careers.

Here is our top 5 from this week…

Read more