CSQA Resource Roundup

Insightful Content From Around The Web

Every week our editors pick out the top 5 articles that are highly relevant to the world of customer service and careers.

Here is our top 5 from this week…

Article #1: WorkItDaily.com

4 Things To Consider When Gathering References
5 minute read

A good reminder on making sure your references won’t be the deal breaker in getting the job you want.


References are one of those things that people tend to overlook as part of their job preparation.

Ever had a roommate ask you to be their reference? Chances are you’re probably not in the best position to speak to their ability to work.

Key tip: Don’t resort to the “safety” references i.e. friends and family that you “know”, instead try to use references that you have done extensive work with in the past and can speak to your abilities and how it can relate to the role that you are applying for.

Article #2: Career.du.edu

Reducing Negative Self-Talk through the Job/Internship Process
5 minute read

A great article on managing the emotional and psychological impact of going through the job process, and offers some great strategies on how to get past a hump when you’re in the grind looking for the job you want.


Not everyone is perfect and chances are most of us will have some sort of failure in our path to getting the career we want.

When you’re feeling down on getting rejected from a role, or not hearing back from the companies you’ve applied to, try to channel that negative energy into discovering your flaws and limitations, and use that as a springboard to improve yourself as a candidate.

Remember, at the end of the day it’s a number’s game; the levers you can pull are the roles you are pursuing, and the probability of success for each attempt. Everything else is just a distracting from getting you to where you need to be.

Article #3: WorkItDaily.com

How The Job Market Is Evolving During COVID-19
5 minute read

A short and sweet article with a nicely summarized video on why the pandemic should not be the reason you’re putting your job search on hold. A very interesting observations that companies are more likely to post on their own websites instead of job boards.


There is no doubt that finding a job today is arguably more difficult than 6 months ago.

That does not mean this is the time to take a vacation and put your career on hold.

If you are looking for work, organizational skills is more important than ever in order to stay on top of opportunities. Use this opportunity to build your network and get your name out there!

Article #4: CareerMetis.com

How Has COVID-19 Changed the Nursing Career?
9 minute read

A very succinct summary on the state of the nursing industry and some of the challenges nurses face today.


Nurses have been at the frontline in the battle against COVID-19 since the beginning, and the demand in the industry has never been higher.

The industry is definitely quickly evolving with a push for better physical and mental support for frontline workers and many challenges remain.

If you are someone that is interested in helping others and want to make a real and tangible difference to people in need, this career path may be right up your alley.

Article #5: CareerAddict.com

The Pros and Cons of Job Hopping
6 minute read

A nice summary on some of the factors to think about when you’re thinking of switching jobs.


It is often difficult to gauge when it’s the right time to move on from your current job.

The article makes a great point in that hiring managers might be more reluctant to take you on if you’ve shown a track record of consistently leaving your roles.

A rule of thumb here is to look at the milestones you’ve achieved at your current role, whether it’s projects you have accomplished, or specific skills and knowledge that you have acquired.

If you feel that your growth at your current job is starting to taper out, it might be time to move on to another job that can further your career growth.